
In 2002, Triple A Containers launched a unique Servanthood Program in which their employees, customers and the surrounding communities would be served. With the belief that employees are at their best when fully engaged in serving others, Triple A, a manufacturer of specialized custom corrugated packaging in Cerritos, California, created a Volunteer Time Off (VTO) Program, giving all employees four hours per month of paid leave to volunteer in the community.
After 3 ½ years operating with the Servanthood Program, Triple A President Brad McCroskey engaged Working Faith to audit the company’s progress in implementing the Program and to provide assistance in advancing the Program, particularly its VTO policy.
“We intended the Servanthood Program to instill a sense of self-worth and self-respect in our associates as a basis for receptivity to change,” said Brad McCroskey. “Fulfilling that intent in today’s market would be a huge step forward for us. To do that, we needed a cost-effective means of achieving testable results. Working Faith’s professional, objective input gave us this and other solutions we needed.”
Working Faith designed and administered a company-wide survey to assess associates’ understanding of and attitude toward the company’s values and Servanthood culture. After analyzing the results and providing key recommendations for the company, our team presented a summary to Triple A’s 85-member workforce. While it was clear that a majority of associates appreciate the Servanthood Program, the final audit report identified several action points that will allow Triple A to enhance its implementation of both the Program and its values over the next 12 months. This includes increasing associate participation in the VTO program.
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